Patient Experience of Care 5-Star Rating

Congratulations to our Graham, TX and Wichita Falls, TX home health locations for achieving a 5-Star rating in Patient Experience of Care. This star rating reflects patients’ personal experience, using data from patients and families who have received care from the agency. Patients describe their home health team’s professionalism, communication and care, as well as whether they’d recommend the agency to others. These ratings are updated quarterly by CMS, based on the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey.

The Patient Care Star Rating is based on four quality measures:

  • Care of patients (for example, being treated gently, with courtesy and respect)
  • Communication between providers and patients (listening, explaining treatment, informing patients of when they’re coming)
  • Specific care issues (talking about medications, home safety and pain)
  • Overall rating of care

How to Check a Home Health Agency’s Star Ratings

Check Care Compare. CMS’ Care Compare website allows you to check patient experience scores and do a side-by-side comparison of the home health agencies you’re considering.

Ask Your Doctor. Healthcare providers can help you navigate your home health options. If your doctor recommends a specific home health agency, know that you’re free to choose the provider you feel will best meet your needs. When making this decision, be sure to research home health star ratings and other quality scores.

With home health, patient experience matters. You may be more likely to get the excellent, compassionate care you need with a 5-Star rated home health provider.

Call one of our locations today to learn about our commitment to 5 Star Patient Care Experience.